Albert Hall Manchester prides itself on being accessible to everyone.
If the information you require does not appear on the page below or you would like to arrange specific requirements for your visit please contact our Accessibility Co-ordinator by telephone on 0161 817 3490 or alternatively you can email firstname.lastname@example.org
We require notification of accessibility needs and registration to use the venue’s facilities 7 days prior to the event you wish to attend.
ACCESS REQUIREMENTS FORM
Customers with access requirements are advised to purchase a ticket for the event. Please then fill out our online Access Requirements Form once you have purchased your ticket.
This online form can be found here
Letting us know your access requirements in advance will ensure your requirements are met.
Please Note: this form is also to be filled out by people with temporary access requirements, such as broken legs, pregnancy etc.
CARER TICKET SCHEME
In our commitment to making the venue accessible to everyone, we will provide those ticket holders with a disability that require full time assistance with a complimentary ticket for their personal carer/assistant. To take advantage of this scheme, please specify when completing our online Access Requirements Form. You will also be asked to please provide via email copies of recent (2010) DLA letters that show what your current level of care or mobility allowance is. We appreciate that some people may require assistance but not receive DLA, please contact us to discuss your access requirements. Each request will be looked at individually. The scheme is run on a first come first served basis up to the capacity of the venue and/or designated area.
We don’t send out the carer tickets in advance: the tickets will be issued at the event.
WHAT TO EXPECT ON THE NIGHT
We advise to arrive 10-15 minutes early. Please make your way to the front doors, where you will be greeted by a member of our accessibility team. The Albert Hall is a Grade II listed building and due to restrictions we do not have a lift, we have a stairclimber which has a capacity for wheelchairs up to a weight of 200kg. We are a four story building. The basement is where our cloakroom is located, should you require storing anything please speak to your accessibility team member and they can assist. The first floor has 28 steps from the ground floor box office level, with a handrail. The second floor has 24 steps with a handrail. There are 52 steps between the two floors. The accessibility area is on the second floor. The accessible toilet is on the same level. You will be escorted upstairs by a member of our team to the accessibility area. Wheelchair users will be escorted by a team member from the box office area to the back of the building, to a private stairwell where the stairclimber is operated. The stairclimber takes approximately 20 minutes to reach the second floor. Once arriving in the accessibility area, you will be greeted by our steward who will be located in that area for the duration of the evening. There will be drink servers allocated to this area and who can also assist with any purchases from merchandise. Once the show has finished, if required you will be escorted back down to the ground floor.
Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located above.
Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venue.