Albert Hall Manchester prides itself on being accessible to everyone. We want to create the best experience for our access customers and seek to break down barriers within the live event industry.


Our Access Facilities

We have a dedicated seated accessibility area located on the right-hand side of our mezzanine. This area has an excellent view of the stage where you will be able to fully enjoy the concert, and we provide a drinks runner who will be taking your drinks orders from you. 

If you would like to purchase merchandise at the concert, our drinks runners also provide high-quality photos of this and can go and purchase this on your behalf!

 We also have a private toilet located on this level which you can access via a RADAR key. Do not worry if you don’t have one, our security team has these and can assist!

Please note: Our mezzanine seating is tiered wooden steps however we provide seat cushions for our access customers. If for any reason you require a seat with a back, please get in touch with our access team who can arrange this for you. 

Download Our Accessibility Guide


Wheelchair Access Facilities

Unfortunately, Albert Hall has a lot of stairs and no lift due to it being a grade II listed building.

Wheelchair access for customers who may require this type of service and assistance during their visit is provided in the form of a stair climber and a secure wheelchair space in the accessibility seating area of the venue.

 The stair climber provided is the STAIR SHIP TRE52 model, which has a capacity of 200kg. Please check that your wheelchair is compatible before purchasing tickets. Please note the stair climber takes approximately 20 minutes to ascend the stairs so early arrival to the venue may be required.


Booking process

At Albert Hall, we want to be able to ensure the best experience for all of our access customers. To do this, we need to take a few details from you so that we can meet your requirements. 


Reserving a Wheelchair Space

Our venue only has space for up to 4 wheelchairs due to fire restrictions, and this is reserved on a first-come first-served basis. You can buy a ticket with a reserved Wheelchair Space at the point of purchase when you buy a ticket on our website or on Seetickets.


If the wheelchair spaces are sold out for the event you want to come to, please do not hesitate to contact our access team at
Accessibility@alberthallmanchester.com who will be happy to try + assist with this. We want everyone to be able to come to the gigs they wish to see, and will do our very best to get you booked on if we can!


Reserving a space in our Access Area (Ambulant Access Customers)

All tickets are sold as General Admission and access requirements are filled out after. We have a capacity of 40 customers in this area to ensure this area remains comfortable. If it is full, please contact accessibility@alberthallmanchester.com and we can arrange a queue jump + access to the accessible toilet.

Once you have purchased your ticket, please then fill out our online Access Requirements Form.
This online form can be found here.

Please Note: This form is also to be filled out by people with temporary access requirements, such as broken legs, pregnancy, etc.


Carers Ticket Scheme – Free Companion Ticket

In our commitment to making the venue accessible to everyone, we will provide those ticket holders with a disability who require full-time assistance with a complimentary ticket for their personal carer/assistant. Please do not buy a ticket for a carer as we will be unable to refund it at a later date

 To take advantage of this scheme, please specify when filling out the online requirements form. Please provide copies of a recent DLA, PIP or Access Card to show what your current level of care of mobility allowance is. Each request will be looked at individually. The scheme is run on a first come first served basis up to the capacity of the venue and/or designated area.

We don’t send out the carer tickets in advance: the tickets will be issued at the event.


Arrival Guide

Upon arrival, head straight to the front of the queue. Let security know you’re on the accessibility list and either myself or one of the accessibility team will take you to your seats on the mezzanine.

Please be aware that this is a completely seated area and you will be told to remain seated if you’re standing, this is because it could block the view of others who may not be able to stand for the show. However, we have a lot of other areas of the venue you can stand up in if you would like to!

Wheelchair users will be escorted by a team member from the box office area to the back of the building, to a private stairwell where the stairclimber is operated. The stairclimber takes approximately 20 minutes to reach the second floor. Once arriving in the accessibility area, you will be greeted by our steward who will be located in that area for the duration of the evening. There will be drink servers allocated to this area who can also assist with any purchases of merchandise. Once the show has finished, if required you will be escorted back down to the ground floor.

Please be aware that this is a completely seated area and you will be told to remain seated if you’re standing, this is because it could block the view of others who may not be able to stand for the show. However, we have a lot of other areas of the venue you can stand up in if you would like to!


Disabled Parking

Unfortunately, we do not have any on-site disabled parking, however there are plenty of spaces nearby. Click here to see disabled parking spaces around the city centre.


Guide Dog Policy

Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located above.


 Strobe Policy

Strobe lighting, lighting that produces stroboscopic effects, smoke machines, and other theatrical effects may be used during shows in our venue.


Contact us

If the information you require does not appear on the page below or you would like to arrange specific requirements for your visit please contact our Accessibility Manager by telephone on 0161 817 3490 or alternatively, you can email accessibility@alberthallmanchester.com where the inbox is manned from 10:00 – 6:00pm from Monday – Friday. 


FREQUENTLY ASKED QUESTIONS

I have general admission, does that mean I am allocated a seat?

We are generally a standing venue and general admission tickets allow you access to both the main hall and the mezzanine levels of Albert Hall. 

The mezzanine level balcony level is made up of wooden tiered benches. Although you are welcome to sit on this level, this is not allocated and guests are free to either stand or sit during the show. Please be aware some of our shows are fully seated, which will be indicated on our website, the official ticketing outlets, and social media. 

Is your venue accessible?

Albert Hall prides itself on being accessible to everyone, for more information click here.

How do I book a wheelchair space?

Please visit the accessibility section of our website, which is located here. To find out more about our wheelchair arrangements, you can email us at accessibility@alberthallmanchester.com.

Please be aware that, as a listed building we do not have a lift and instead wheelchair users can gain entry via our stair climber. Our wheelchair capacity is limited to 3 wheelchairs so please contact the accessibility department as soon as possible.

Do you have accessible parking?

We do not have any parking facilities on site, however, the closest blue badge space is located on Peter Street near the Midland Hotel.

Do you have a lift?

No. As we are a Grade II listed building, we do not currently have lift facilities in the building.

What about toilets for people with accessibility needs?

We have an accessible toilet located on the mezzanine level, which uses a radar key. 

Can I bring my assistance dog?

Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located here

How do I book a carers ticket?

In our commitment to making the venue accessible to everyone, we will provide those ticketholders with a disability who require full-time assistance, with a complimentary ticket for their personal carer/assistant. 

To take advantage of this scheme, please specify when completing our online Access Requirements Form. Each request will be looked at individually. The scheme is run on a first-come-first-served basis up to the capacity of the venue and/or designated area.

We don’t send out the carer tickets in advance: the tickets will be issued at the event. Please do not buy a ticket for a carer. 

I have an access-related question not listed on your website, what should I do? 

If you have an accessibility query, please don’t hesitate to get in touch on 0161 817 3490 or drop us an email at accessibility@alberthallmanchester.com.