ABOUT ALBERT HALL

A Grade II listed Wesleyan chapel in Manchester City Centre closed and hidden for over 40 years. Resurrected by Mission Mars, the team behind Albert’s Schloss, as an unrivalled events venue, restaurant and bar. The grand and ornate chapel has been restored into a stunning music hall and is set to become one of the most atmospheric music and events venues in the UK.

With a full calendar of live music and club events throughout the year the past twelve months has seen Albert Hall feature live shows from Beck, Sam Smith, Primal Scream, Manic Street Preachers, Placebo, Suede, Underworld, Tame Impala and has been an excellent home for club nights such as Bongo’s Bingo, La Discotheque, Warehouse Project, Glitterbox, Fatboy Slim, Community, Elrow, Steve Aoki & more.

Albert Hall is also available for private hire, boasting a profile of corporate clients including Sony, Boohoo.com and Bruntwood.

 

FREQUENTLY ASKED QUESTIONS

TICKETS & BOX OFFICE

How can I book tickets?

All of our live and club events are available to view and purchase through our website and other official outlets. Tickets purchased through our website are powered by our official ticketing partner, See Tickets. Upon purchase, you’ll receive an email from them. Tickets are unable to be purchased over the telephone. 

Is there a box office and can I buy a ticket on the day of the show?

Our Box Office is open during gig and club opening hours. You can occasionally buy tickets for that night’s performance. This will be advertised on our socials and with venue signage. 

Tickets for upcoming shows can only be bought online. 

If an event is sold out, can I still get a ticket?

If an event is sold out, we are unable to sell any more tickets or process any ticket exchanges/resales. Our ticketing partner, See Tickets has a fan-to-fan resale site, which can be accessed through their website, here.

If I buy a ticket from an external seller, can I still get in?

Yes, if you have an authentic and valid ticket, issued originally via one of the official ticketing outlets. However, we cannot validate re-sale tickets from sites such as Viagogo, Seatwave, Stubhub, GetmeIn etc so purchasing from these sites is at your own risk.

If you wish to resell your ticket or change the name on it, please contact your original ticket provider. 

There’s a ‘Restoration Levy’ charge on my ticket. What is this?

There is a £1 Restoration fee added to each ticket, which goes towards helping us with the upkeep and maintenance of our Grade II listed building.

You can find out more about the wonderful history of Albert Hall here.

I have a ticketing query: what do I do? 

If you have a ticketing query, you will need to contact your ticketing provider directly. If your ticket was purchased through the Albert Hall website, you will need to contact our ticketing partner, See Tickets, who can be contacted here

Do I need to print my ticket?

E-tickets can be scanned directly from your phone.

EVENTS

Is there a different age limit for each event?

Our club nights and Bongo’s Bingo events are 18+, however, the majority of our gigs are 14+. Each listing is subject to individual age requirements so please check our website and the ticket page before purchasing.

Ticket-holders will not be admitted to the event or receive a refund if they are asked to cannot present valid ID when asked upon arrival. 

What is Challenge 25?

We operate a Challenge 25 policy at our Bars. Challenge 25 is a policy whereby anyone buying alcohol who appears to be below the age of 25, seven years above the age required to buy alcohol in the UK, can be asked to provide an acceptable form of ID. 

We advise that every customer under 25 brings a valid ID. 

What ID do you accept?

We accept valid passports, driver’s licences or anything displaying a PASS hologram. 

How can I find out about the door and set times?

All set times released are subject to change, please check social media channels or event pages on the day of the event for the most up-to-date running order.

Can I bring my own food and drink?

No, we do not allow outside food and drink to be consumed on-site.

Can I pay with cash/card/contactless?

Our bars accept both cash and card payments, as well as contactless.

Is there a dress code?

Albert Hall does not have a strict dress code. All that we ask is that you refrain from wearing tracksuits and football shirts. If you wear a hat or sunglasses we may ask you to remove them.

Can I bring my camera/iPad/laptop?

Smartphones are permitted but professional cameras with a detachable zoom lens are not. At certain events, the promoter may request a ban on all photography and signs to this effect will be displayed at all entrances.

An official venue photographer will be present at all events, Albert Hall reserves the right to use any photographs taken for marketing purposes and you agree to your image being used in this way as a condition of entry.

Can I reserve a table for Bongos Bingo?

Due to the high demand for tables at Bongos Bingo, they operate on a first-come-first-served basis, to make it fair for everyone. If you are coming as part of a large group or would like to sit at a table we would recommend getting to the venue early.

We do make exceptions for guests with accessibility requirements. If you do have access needs, please head to our accessibility page and fill in the form with evidence of needs, here

ACCESSIBILITY

I have general admission, does that mean I am allocated a seat?

We are generally a standing venue and general admission tickets allow you access to both the main hall and the mezzanine levels of Albert Hall. 

The mezzanine level balcony level is made up of wooden tiered benches. Although you are welcome to sit on this level, this is not allocated and guests are free to either stand or sit during the show. Please be aware some of our shows are fully seated, which will be indicated on our website, the official ticketing outlets, and social media. 

Is your venue accessible?

Albert Hall prides itself on being accessible to everyone, for more information click here.

How do I book a wheelchair space?

Please visit the accessibility section of our website, which is located here. To find out more about our wheelchair arrangements, you can email us at accessibility@alberthallmanchester.com.

Please be aware that, as a listed building we do not have a lift and instead wheelchair users can gain entry via our stair climber. Our wheelchair capacity is limited to 3 wheelchairs so please contact the accessibility department as soon as possible.

Do you have accessible parking?

We do not have any parking facilities on site, however, the closest blue badge space is located on Peter Street near the Midland Hotel.

Do you have a lift?

No. As we are a Grade II listed building, we do not currently have lift facilities in the building.

What about toilets for people with accessibility needs?

We have an accessible toilet located on the mezzanine level, which uses a radar key. 

Can I bring my assistance dog?

Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located here

How do I book a carers ticket?

In our commitment to making the venue accessible to everyone, we will provide those ticketholders with a disability who require full-time assistance, with a complimentary ticket for their personal carer/assistant. 

To take advantage of this scheme, please specify when completing our online Access Requirements Form. Each request will be looked at individually. The scheme is run on a first-come-first-served basis up to the capacity of the venue and/or designated area.

We don’t send out the carer tickets in advance: the tickets will be issued at the event. Please do not buy a ticket for a carer. 

I have an access-related question not listed on your website, what should I do? 

If you have an accessibility query, please don’t hesitate to get in touch on 0161 817 3490 or drop us an email at accessibility@alberthallmanchester.com.

CLOAKROOM & LOST PROPERTY

What’s your bag policy and will I get in with my rucksack/helmet/suitcase? 

Bags are permitted into the venue but will be subject to search. All rucksacks or bags larger than a clutch handbag and all overcoats must be checked into the cloakroom and will incur the usual fee. The security supervisor has the final say in what must be checked in.

Do you have a cloakroom?

Our cloakroom facilities are located in the basement of Albert Hall near the gentlemen’s toilets. We take any size item (bags or coats) and charge £3 per item, which is payable with either cash or card. Please note that with cash payments, we are only able to accept exact change.

I left my items in the cloakroom, what do I do?

Please email info@alberthallmanchester.com with a description of the item, and we will arrange a time for collection.

All lost property items are kept for 2 weeks before being taken to charity.

I lost something at the show, what do I do?

Please fill out our lost property form, located here. Through the form, you can provide a description of the item you have lost, and the date of your visit.

INFORMATION & FACILITIES

Where are you and what’s your address?

Our address is 27 Peter Street, Manchester M2 5QR, with our main entrance located just next to Rudy’s Pizza.

How do I get there by public transport? What’s the nearest travel stop?

Albert Hall is easily accessible by car, train, Metrolink and bus. Deansgate/Castlefield is the nearest station for Metrolink services, located just 500 metres away. Manchester Oxford Road Station and Deansgate station are the nearest train stations. Albert Hall is also well served by local bus routes along Deansgate and John Dalton Street including the Metroshuttle free bus service.

Is there parking nearby?

The nearest car park is in the Great Northern leisure NCP located directly opposite the hall which provides 24hr secure parking, however, we would encourage guests to travel by public transport where possible.

Where can I leave my bicycle? 

There are bike racks located along Peter Street and Deansgate, the closest of which is located on Watson St, opposite Impossible.

Where can I smoke?

We have a smoking area located at the rear of the building. E-cigarettes or vapes must also only be used here.

Where can I send Feedback?

We’re always keen to hear your ideas and welcome any feedback you have. We send feedback forms to ticket buyers after shows and welcome any suggestions on making every visit world-class. You can also drop us an email with suggestions at  info@alberthallmanchester.com.

How do I book Albert Hall for a Private Event?

All information can be found on our Private Hire page here or you can contact our Private Hire Manager at Farheen@alberthallmanchester.com.

Where can I find job opportunities?

We are always looking for world-class staff to join the team here, to enquire you can drop us an email at info@alberthallmanchester.com or see our careers page here

SAFETY & WELFARE

Are there any COVID-19 measures in place?

At present, it is no longer a legal requirement for venues and events in England to use the NHS COVID Pass to show their COVID status – proof of full vaccination or negative test result.

We would recommend guests take a covid test prior to attending if feeling unwell.

Can I leave the venue and come back again in between bands?

No. Once you have entered the venue, re-entry is not permitted.

Is there strobe lighting or pyrotechnics?

Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venue.

Where can I find out more information about safety?

All of our safety information, including what to do in the occurrence of facing harassment at our venue, can be found here.

Will I be able to buy merchandise at the show? 

Certain artists will have merchandise available to buy, our merchandise stand is located at the back of the main hall.

Are there conditions of entry?

We reserve the right to conduct security searches on entry and exit of the premises. This policy is in place to maintain the safety of our customers and to prevent illegal activity. Anybody found in possession of illegal or contraband goods may be liable for prosecution. Refusal to be searched may lead to ejection and indefinite exclusion from the premises.

We reserve the right to refuse admission without a reason, so if you behave inappropriately in the queue, we might refuse you entry without a refund.

Albert Hall operates a zero tolerance policy with regard to illegal drugs. Anyone found to be taking or distributing illegal substances will be ejected and potentially reported to the authorities.

However, if you have taken something and start to feel unwell please tell a member of staff immediately. We have a trained medic present at most of our club nights and gigs, and you will be treated on the premises initially.

Any other questions you can contact us at info@alberthallmanchester.com or call us on 0161 817 3490.